Refunds

Here’s what happens if something goes wrong with a book or kit you’ve bought from me. It’s short on purpose.

If something’s wrong with the file

If the file won’t open, has pages missing, or isn’t what the page said it would be, email me at hello@heyitsnardia.com. There’s no deadline for this.

If it’s a minor problem, I’ll fix it and send you a new file. If it’s a major problem, you choose: a replacement or a refund.

If your download link has expired, that isn’t a fault with the file. Email me and I’ll send you a new one.

If you bought it twice by mistake

Tell me within 7 days and I’ll refund the second purchase.

If you change your mind

Changing your mind isn’t a fault, so I can’t refund it. These are digital files, and once they’re downloaded I can’t take them back. The page for each book lists what’s inside and who it isn’t for, so you can check before you buy.

How to ask

Email hello@heyitsnardia.com from the address you bought with, and tell me what’s wrong. A screenshot helps if the file won’t open.

How refunds are paid

Refunds go back to the card or account you paid with. How long it takes to show up depends on your bank.

Your rights under Australian Consumer Law

What you buy from me comes with guarantees that can’t be excluded under the Australian Consumer Law. If there’s a major failure, you’re entitled to a replacement or a refund. Nothing on this page takes those rights away. If you live outside Australia, the consumer laws where you live may give you rights too, and this page doesn’t take those away either.

Last updated 29 October 2026.